These terms and conditions apply to all transactions you enter into with Bate Investments Pty Ltd (T/A Mega Office Supplies). By accessing our the Mega Supplies websites and ordering products from us, you agree to be bound by and comply with these terms.
Your Responsibilities
Without limiting the below Terms and Conditions, you are responsible for:
- Ensuring all information – including payment information – on your account is correct and up to date.
- Notifying us of any changes to your information.
- Ensuring funds are available for each debit to your account.
- Notifying us of any changes or issues with your order within the appropriate timeframes.
Contacting Mega Supplies
- Our customer service centre on 1300 783 961
- Enquiry Form – megaofficesupplies.com.au/contact-us
For missing products, quality issues, delivery breaks, or any other enquiry that directly relates to your account, please contact us by phone or email.
For cancellations, please contact us by phone. When contacting us by phone, you will be required to identify yourself by providing three identification details. These measures are taken to ensure that we comply with the Privacy Act, and to ensure your personal information remains secure. Failure to provide identity information may result in us being unable to assist you with your enquiry. If you contact us via a non-secure method to discuss your account, at our sole discretion we may require you to contact us by phone so that an identity check can be performed.
We May Contact You:
By agreeing to become a customer or otherwise using the Service you acknowledge and agree that we may contact you (including by email, SMS, telephone or such other means) in relation to:
- the service, your account, any products, or your order;
- where you have consented to us doing so, any marketing or promotion which we conduct, special products being offered, our newsletters or publications;
- where you have consented to us doing so, goods, services or promotions which are being offered by our suppliers or business partners (either alone or in conjunction withus).
To unsubscribe from any of our marketing or promotional contact with you, please use the unsubscribe button in a marketing email, or phone or email our customer service centre.
Call Recordings
All phone conversations to and from our call centre are recorded for quality assurance purposes. We can retrieve and listen to recorded conversations upon request to confirm interactions and agreements.
Under certain circumstances, we will allow or offer customers to listen to recorded conversations.
Becoming a Customer
In order to become a customer with us, you must:
- for residential customers, be aged 18 or older; or
- for business customers, be a company, partnership or ABN holder; and
- provide a delivery address that we can deliver to which is located within one of our delivery areas.
You will be advised prior to creating your account if your delivery address falls outside one of our delivery areas. You must not attempt to become a customer or obtain an account if you do not meet these criteria.
Creating Your Account
When creating an account with us, you will need to provide all relevant details, including contact, delivery, and credit/debit card/PayPal payment information as required.
You will be issued with a customer code, username and password to access your online account. You are solely responsible for maintaining the confidentiality of your customer code, username and password, and for who accesses and uses your account.
You may update or edit your account at any time through our website or by contacting our customer service centre.
You may not have more than one active account, and your account is non-transferable.
You may be refused an account or orders at our sole discretion. We may in our sole discretion terminate your account or services at any time.
Placing Your Order
Orders can be placed through our website or via our customer service centre. Unless otherwise expressly stated in these terms, please be aware the default selection for products added to your cart is monthly delivery. This means you will receive that product every month until you tell us otherwise. If you would like to receive products on a once off or fortnightly basis, you will need to change your product order to the required order frequency. Products marked as a pre- order will be received on a once-off basis, on the delivery date selected by you at the time you place an order.
Products in your order (excluding products marked as pre-order) are charged at the price published at 12pm on the day before your order is due for delivery. For regular orders, this means that the price may be different to the price that applies to products when you first selected to regularly receive that product. Products marked as pre-order are charged at the price published at the time you place an order. You will be emailed an order confirmation before your delivery is due to be made. This email will identify your ordered products and their corresponding prices. Please make sure that you review your order confirmation and advise us immediately if you believe there are any product or pricing discrepancies. You will be asked to confirm your order and account details each time you place an order.
Changing Your Order
You are able to change or cancel:
- an order (excluding products marked as pre-order) without charge or penalty at any time before 12pm (your state’s local time) the day prior to the delivery date;
- an order of products marked as pre-order without charge or penalty and obtain a full refund at any time up until 7 days before your selected delivery date, provided it is before the published order cutoff date. If you change or cancel an order of products marked as pre-order between the earlier of the published order cut-off date or 12am (your state’s local time) on the day that is 7 days before your selected delivery date and 12pm (your state’s local time) the day prior to the delivery date, you will be entitled to a credit to your account or refund, as determined by us in our sole discretion, of up to 50% of the changed or cancelled product value. No changes or cancellations will be accepted after this time. You must pay for any products (including any delivery fees and taxes) which you have ordered if you attempt to cancel or change orders after this time.
Delivery Days
When you place or change your order, you will be advised of the days and times that we deliver to your location. We are unable to deliver outside of these set times.
Delivery Fees
We offer free delivery on most orders. There may be a minimum order value or quantity to receive this free delivery. Delivery fees vary based on your order, delivery area and delivery type. When you place or change an order, you will be advised of any delivery fees at the point of order confirmation.
Receiving Your Products – Unattended Deliveries
You will receive the products to the delivery address you provide. You acknowledge and agree that you own and are responsible for all products immediately once they have been delivered to you. You consent to deliveries being left at your address.
Receiving Your Products – Attended Deliveries
You will receive the products to the delivery address you provide on the date selected by you during the checkout process. You must ensure you are at home to receive your order. Attended delivery orders cannot be left at your premises if you are not home. If you are not home at the allocated delivery date, our driver will not call you but leave a calling card. If possible, an alternative delivery time will be agreed with you. If no alternative delivery time is available, your order will be cancelled and returned to our warehouse. You may be charged the following amounts as a cancellation fee. These fees will be deducted from your order payment before any credit is applied to your account:
- For the first missed order: the entire order value will be credited to your account.
- For the second missed delivery the entire order value will be credited to your account, minus a $25 cancellation fee
- For the third and each subsequent missed delivery: the order will be forfeited and no credit will be applied to your account
Product images and labels
We aim to include up to date pictures of the products. However, product details may change from time to time and there may be a delay in making updates to our website. We recommend that you read product information carefully from our supplies before consuming/using any product purchased on our website.
Paying For Your Orders
Orders will be charged to your nominated payment method. Credit/debit card or PayPal payments will occur once your order has been processed. The amount owing is considered the total outstanding balance of your account as at the debit date.
It is your responsibility to ensure that sufficient funds are available for these deductions. It is your responsibility to ensure that your credit/debit card or PayPal details are valid and up to date. Please note we accept payment by Visa, MasterCard and American Express cards and PayPal.
If there is any change to your account details, then it is your sole responsibility to immediately notify us. Please note that direct debit of a bank account is no longer available for new or existing customers that do not already have this facility in place.
Business Customers
Registered businesses that provide a valid ABN at the time of sign up may also place and receive orders.
Our Business Customer Service Team can assist with any enquiries for businesses that wish to order products. Please call 1300 783 961.
If we are unable to debit your nominated account or credit/debit card or PayPal account on the debit date, we will attempt to re-debit your account, plus any additional orders you have made over the following month, unless otherwise advised. We may also ask you to nominate a new credit/debit card or PayPal account.
We will attempt to contact you by phone, mail, and/or email to make arrangements for you to pay any outstanding amount. Even if you are not contacted, you are responsible for advising us of any of required changes to your payment information or date.
After two consecutive rejections or if the debit is over $100.00, your account will be suspended until payment is made.
We reserve the right to debit your account up to 6 times consecutively to recover any outstanding amounts. If no payments have been made after the 6th attempt, our debt collection process will begin.
We reserve the right to suspend, vary or terminate any orders or your account when an amount remains outstanding, or we are in any way prevented from debiting your account.
Debt Collection
You acknowledge that we may pursue and attempt to collect any outstanding amounts as a result of any declined and unpaid payments from your account. You agree and allow us to contact you to discuss these payments.
In the event that we are unable to receive or gain satisfactory guarantee for payment, your name, contact information, and order details may be referred to an external debt collection agency. You will be liable for any fees or charges incurred as a result of referral.
Suspected Fraud Accounts
We reserve the right to investigate all accounts where it suspects incorrect or fraudulent activity has occurred.
We may conduct investigations into the above matters which can include but not limited to requesting copies of identity to verify your account information, ask for an upfront payment for your orders, and have the local franchisee visit the account holder to verify account and delivery details.
We may choose to terminate your order or account if this information cannot be verified, or if payment cannot be made.
Product Issues
The Australian Consumer Law gives consumers rights in respect of goods and services they purchase, called consumer guarantees.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Regardless of anything in these Terms and Conditions, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If for any reason you have received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or you have received something that you are not 100% satisfied with, we will ensure that you are not charged for the affected product/s. However you must notify us via phone within 48 hours of the delivery being made (or not made), and we may need you to provide proof of the issue. We may not be able to refund any consumed or disposed of items. It may take up to 7 days to process a credit to your account.
Disputing Your Account
If you feel that any transaction, payment or rejection, or other billing issue is in error, or that you have been advised something by us in error, please contact our customer service centre by phone (1300 783 961) or email billing / transaction / general related dispute:(team@megaos.com.au)
We may require copies of your personal or banking information (such as bank statements) to be forwarded to us to properly investigate your dispute. We may be unable to resolve your dispute if this information is not provided.
Credits to Your Account
If we apply a credit to your account, you will be able to use the credit for purchasing products only. Credits are not redeemable as cash. In the event that your account is terminated – by you or us – you will be unable to withdraw any amount of credit remaining on your account. The credit will remain on your account for any future orders you may make.
If your account balance is in credit, any orders you place will be deducted from this amount. Once your account returns to a nil balance, any future orders or remaining amount will be debited from your credit/debit card, PayPal account bank account (if applicable).
Stopping Your Orders Delivery Breaks
You are able to temporarily suspend your orders for any period up to 4 weeks. No account can be temporarily suspended for longer than this. You are required to notify us before the order cut off time of 12pm local time the day before your order.
Orders will resume the day after the end date of your temporary suspension. We will notify you when your order is to resume.
Cancelling Your Account
You are able to cancel your account with us at any time by calling our customer service centre. No cancellation fees or minimum contracts apply.
You will be required to pay for all received orders, plus any orders for the next day should you not cancel your order before 12pm local time.
Any outstanding amounts will be debited as per your normal billing cycle.
Changes to terms and conditions
We reserve the right to amend these terms and conditions at any time without notice. Any amendment will come into effect from the time the amended terms and conditions are posted on the website. If you use this website or place an order after any amendment you agree to be bound by and comply with the amended terms and conditions. Accordingly, you should read these terms and conditions from time to time for changes.