Return and Replacement Policy
Mega Office Supplies will accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund. Restocking fees may be applicable (see below) and shipping costs are non-refundable. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs. Shipping costs are the costs incurred by Mega Office Supplies, in shipping the product to you. Although you might have received ‘Free Shipping’, costs were still incurred by Mega Office Supplies, and will be deducted from your credit. We will only pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.
Some items do not qualify for refunds (unless defective/damaged/wrongly sent). These include electronics, assembled/installed furniture, food & beverages, custom orders (including large volume, specially priced quoted orders) and medicines. Further, some special order items are not returnable. For more info, click here.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Fraud Prevention
All orders are confirmed by up to two real people to ensure they are not fraudulent. If required to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses, disallow authority to leave, request copies of documents or permit payment by direct deposit only. Any information collected about any order that is proven to be fraudulent will be forwarded to the relevant parties.