Returns and Refunds Policy

Clear, fair returns in line with Australian Consumer Law.

Mega Office Supplies is committed to providing quality products and reliable service. This Returns and Refunds Policy outlines when returns, refunds, replacements, or credits may be offered.

Change of Mind Returns

We accept returns for unopened and unused products within 14 days from the invoice date, provided the item is returned in its original packaging and in resalable condition.

For change of mind returns:

• Original shipping costs are non-refundable.
• If free shipping was applied, the original freight cost incurred by Mega Office Supplies will be deducted from the refund.
• Return shipping costs are the responsibility of the customer.
• A restocking fee may apply depending on the product type and supplier.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. Where required under Australian Consumer Law, we will offer a repair, replacement, or refund.

In these cases:

• Mega Office Supplies will cover reasonable return shipping costs.
• Photographic evidence may be requested to assist with claims.
• Items must be reported within a reasonable timeframe after delivery.

Non-Returnable Items

Unless required under Australian Consumer Law, the following items are not eligible for return or refund:

• Electronics
• Assembled or installed furniture
• Food and beverages
• Medicines
• Custom-made or special order products
• Bulk, large volume, or specially quoted orders

Some supplier special-order items may also be non-returnable. If you are unsure, please contact us before placing your order.

How to Request a Return

To request a return, please contact our team with your order number and details of the item you wish to return. You can reach us via our Contact Us page.

We will provide instructions and next steps once your request has been reviewed.

Refund Processing

Approved refunds will be processed using the original payment method where possible. Refund timeframes may vary depending on your payment provider.

Shipping and Delivery Information

Delivery timeframes and shipping charges are outlined in our Shipping Policy. Estimated delivery times apply to in-stock items only and may vary due to carrier conditions.

Fraud Prevention

All orders are subject to verification. To prevent fraudulent activity, Mega Office Supplies may contact the cardholder or purchaser, request additional verification, restrict delivery options, or require alternative payment methods.

Any orders identified as fraudulent may be cancelled, and relevant information may be shared with appropriate authorities or payment providers.

Consumer Law

This policy operates in addition to your rights under Australian Consumer Law. Nothing in this policy is intended to exclude or limit your statutory consumer guarantees.