Tips And Frequently Asked Questions

Ensure painted surfaces are dust, grease and mould free for best results. Use Isopropyl rubbing alcohol to clean surfaces. Refer to back of pack for instructions. Do not use for antiques, heirlooms, or other valuable or irreplaceable items. DO NOT hang items over beds.

To what surfaces will Command™ Products stick?

Painted plasterboard; painted, stained or varnished wood, glass, tile and metal.

Will Command™ Products stick to brick?

No. Command™ Products are intended for mostly smooth surfaces such as those listed above. However, our products will stick to painted, smooth render.

Can I use Command™ Products on fresh paint?

Paint should be fully cured (check paint can for manufacturer's cure time) before using Command Products. We recommend waiting 28 days before use on fresh paint.

Can I use Command™ Products on wallpaper?

No. Most wallpapers are too delicate and can tear when adhesives are applied.

Can I use Command™ Products on glass windows?

It is okay to use Command™ Products if the glass is not exposed to direct sunlight and not flooded with water. For glass shower doors use our special Water-Resistant line of products (blue strip) which are clearly marked on our packaging.

What can happen to Command™ Products in Extreme Heat or highly humid climates?

The adhesives on Command products may soften at temperatures above 40°C. If you are expecting a heatwave, it is recommended you remove any picture frames and then re-mount when weather conditions return to normal. In highly humid locations within the home such as in the bathroom or in parts of the country that experiences regular high humidity, try out special Water-Resistant line of products (blue strip) which are clearly marked on our packaging.

Can I use Command™ Products in cold climates?

Apply Command™ Products when the temperature is above 15°C. The products hold strongly down to -5°C.

What are some possible uses for Command™ Products?

Hooks are perfect for hanging inside cupboards, closets, lockers or on display in kitchens, laundries, entryways, bedrooms, bathrooms, boats and campers. Most packages of hooks come with extra strips so the hooks can be reused or repositioned.

Picture Hanging Strips are great for hanging one or multiple picture frames without wall damage. We also have dedicated picture hangers that suit frames with sawtooth and wire-back attachments, easle back stands and canvases. Our diverse range of products help you be more organised, whether it's mounting mops and brooms or hanging up decorations for your next celebration.

What happens if I pull too hard and the strip breaks?

Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive. SeeHow to Use

Why do I have to wait an hour before using the product?

The one-hour wait ensures that the adhesive has had enough time to build strong adhesion to the wall or surface.

Why can't I clean the surface with a household cleaner?

Many household and window cleaners leave behind a very thin layer of residue that affects how strongly the adhesive will bond to the surface.

Can I use more than one hook if I want to hang an item that's heavier than the weight listed on the package?

No. We don't recommend it.

Is there latex in Command™ Strips?

No. Command™ Strips contain an adhesive that is a synthetic rubber resin and does not contain natural rubber latex.

Can I clean surfaces with household cleaners?

Many household cleaners and soaps leave behind a very thin layer of residue that affects how strongly the adhesive will bond to the surface. Use Isopropyl Alcohol or window cleaning solution available through chemists or local hardware stores. Methylated spirit is not recommended.

Can I use Command™ Products on fresh paint?

Paint should be fully cured (check paint can for manufacturer’s cure time) before using Command™ Products. For best results allow 28 days before application (with an absolute minimum of 7 days)

Why do I have to wait an hour between putting up the hook and hanging my item?

The one-hour wait ensures that the adhesive has had enough time to build a strong adhesion to the wall or surface.

Can I use Command™ Products in cold or hot areas?

Recommend applying to a clean, smooth, dry surface with temperature above 10°C and below 40°C. Temperatures outside this range may not be suitable for adhesive to a build strong bond with the surface and may lead to product failure.

What do I do if my Strip Snaps?

Simply heat up with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Gently stretch or peel off the remaining adhesive.

Can I use more than one hook if I want to hang an item that’s heavier than the weight listed on the package?

No. We don’t recommend it for hooks. Weight may not be distributed equally and can result in failure.

Why don’t you recommend Command hooks for hanging pictures?

The hooks are designed for items with a vertical force. Frames tend to have a force outwards from a wall and hence Command™ Picture Hanging Strips and the Command™ Sawtooth and Wire back hangers are specially designed just for hanging picture frames and canvases.

Aren’t Command™ Picture Hanging Strips just Velcro®?

They are not Velcro®. They feature unique dual lock technology which is a series of mushroom heads, that when snapped together lock firmly into position.

What weight can the Command Picture Hanging Strips hold up to?

• Large Picture Hanging Strips holds up to 7.2kg.
• Medium Picture Hanging Strips holds up to 5.4kg.
• Narrow Picture Hanging Strips holds up to 5.4kg.
• Small Picture Hanging Strips holds up to 1.8kg.