If your order has not yet been picked, packed or dispatched, we may be able to cancel or amend it. Please contact our Customer Service team as soon as possible, as changes become more difficult once fulfilment has begun.

In some cases, yes. If your order is still being processed, we may be able to update item quantities, remove products or make minor adjustments. Contact us promptly and our team will advise what is still possible.

Yes. International shipping is available by quote. Freight, customs duties, taxes and import charges are the responsibility of the purchaser, and payment for international orders is by bank deposit only. Please contact our team for a tailored quote.

Yes. We take customer privacy and transaction security seriously. Your personal and payment information is handled using secure systems designed to protect your data during checkout and throughout the ordering process.

Mega Office Supplies delivers Australia wide, including metropolitan, regional and many remote areas. Delivery coverage may vary depending on the product, freight carrier and location.

Shipping costs are based on a combination of factors including your delivery location, order value, product dimensions, parcel weight, cubic weight and selected delivery service. Some bulky, heavy or supplier-direct items may attract additional freight charges.

Free shipping applies to most metro areas in Queensland, New South Wales and Victoria for eligible orders over $149. Regional, remote, bulky or heavy items may still incur freight charges.

Delivery times vary depending on your location, the products ordered and the selected delivery method. Estimated delivery times apply to in-stock items only. Pre-orders, backorders and extended lead-time products may take longer.

Yes, express and satchel delivery options are available on eligible parcels under 3kg, subject to destination and carrier availability.

Orders sent to regional, outer regional or remote locations may take longer to arrive and may incur additional freight charges depending on the item and courier network.

Yes. Click and Collect is available from our warehouse at 5/12 Greenway Drive, Tweed Heads South NSW 2486. We will notify you once your order is ready for collection.

If you choose Authority to Leave at checkout, the parcel may be left unattended by the courier. Once delivery has been completed as requested, Mega Office Supplies cannot accept responsibility for loss or damage occurring after delivery.

We may accept returns for unopened and unused products within 14 days from the invoice date, provided the item is returned in its original packaging, remains in resalable condition and is approved by our team. Approved change of mind returns are generally processed as a store credit. This does not limit any rights available under Australian Consumer Law.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible. Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund. We may also request photographs to help assess the issue.

Yes. Unless required under Australian Consumer Law, some items may not be eligible for return, including electronics, assembled or installed furniture, food and beverages, medicines, custom-made products, special order items, and some bulk or specially quoted orders.

Mega Office Supplies accepts a range of secure payment options available at checkout. These may include major credit and debit cards and other approved payment methods shown during the checkout process. International orders supplied by quote are payable by bank deposit only.

Yes. We use secure checkout technology to help protect your payment information. Orders may also be subject to verification checks as part of our fraud prevention processes.

To help prevent fraudulent transactions, some orders may be reviewed before dispatch. This may involve confirming order details, verifying payment information or contacting the purchaser or cardholder.

Yes. If an order cannot be verified or appears suspicious, Mega Office Supplies may cancel it, restrict delivery options or request an alternative payment method.