Always Here to Help
Based around the Gold Coast, our customer support team brings deep office supplies knowledge, with most members having more than 10 years of industry experience. We are more than customer service agents. We are experienced office supply experts ready to help. Contact us below.
Shipping & Delivery
Delivery time depends on your location, the size of your order, and the shipping option selected at checkout. For in-stock items, standard metro delivery in QLD, NSW and VIC is usually 1 to 7 business days. South Australia, Tasmania, Western Australia and the Northern Territory are generally 3 to 12 business days. Express delivery for eligible parcels under 3kg is usually 1 to 4 business days in QLD, NSW, ACT and VIC. Delivery estimates apply to in-stock items only and may vary due to carrier conditions or delays.
If you need to make a change to your order, please contact our team as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible. You can contact us through our Contact Us page for assistance.
Mega Office Supplies ships orders Australia wide and occasionally internationally. The best avenue would be to contact us so we can customise a specific quote for you. Please note that associated international duties, taxes and levies will be the responsibility of the customer.
Returns, Refunds & Replacements
Mega Office Supplies accepts change-of-mind returns for unopened and unused products within 14 days from the invoice date, provided the item is returned in its original packaging and in resalable condition. Original shipping costs are not refundable, return shipping is the customer’s responsibility, and a restocking fee may apply depending on the product type and supplier. Some items, including electronics, assembled or installed furniture, food, beverages, medicines, custom-made products, and certain bulk or special-order items, are not eligible for return unless required under Australian Consumer Law.
If your order arrives faulty, damaged, or incorrect, please contact Mega Office Supplies as soon as possible. Where required under Australian Consumer Law, a repair, replacement, or refund will be offered. In these cases, Mega Office Supplies will cover reasonable return shipping costs, and photographic evidence may be requested to help process the claim. Items should be reported within a reasonable timeframe after delivery.